Have a question? We're here to help you! We've compiled a list of the top questions our customers ask us. Don't see the answer to your question? Just give us a phone call and let us help you! We want to make your self-storage experience simple and easy.
When can I move in?
If there is a storage space available that meets your specific storage needs, you can move in anytime during normal office hours. You also can reserve and pay for a unit on our website 24 hours a day, 7 days a week. Arrangements can be made with management if you need to move in after office hours, please contact management concerning options.
How much notice needs to be given before I move out?
All contracts are month-to-month. However, to legally terminate this lease and possession of unit, a written notice must be given from the Lessee(s) to the management office at least ten (10) days prior to the last day of the calendar month. If notice is not given in writing (10) days prior to the last day of the calendar month, the Lessee(s) shall remain responsible for payment of rent on the referenced unit until a Notice to Vacate Form is received by management office.
What type of documentation do I need to provide to rent a space?
We require a government-issued photo ID (example: driver’s license, state ID, or passport).
Do I need to sign a long-term lease?
No, we rent on a month-to-month basis unless the customer requests otherwise.
If I need to upsize or downsize my unit, what is the easiest way to do so?
Our staff is equipped to help with both the logistics of moving to a larger or smaller unit and adjusting the pricing difference. We will need to have some notice, for more information please contact the manager.
How do I make a payment?
You can pay in person, mail a check (no third-party checks), money order or make a payment through our website. You may also sign up to have payments automatically deducted from your credit card/savings/checking account monthly.
What forms of payment do you accept?
Store All accepts all major credit cards, cash, and checks. For your convenience, you can make a payment online at our website, over the phone, or in person. We also offer a convenient automatic payment option where your storage rent can be easily charged to your credit card every month. Personal checks are accepted with the name and address of the account holder; we do not accept third party checks.
Do you sell boxes and storage supplies?
Yes. We sell various moving supplies in our office. (2018)
How do I know how much storage space I will need?
You can either use our Storage Calculator/Space Estimator on our website or call our manager for assistance.
Can I visit your facility before I commit to renting a unit(s)?
We encourage you to do so, and our staff will answer any questions or concerns you may have. We encourage you to come by after a rainstorm and we will prove to you our units stay dry and your property is safe and secure.
Do you have security cameras?
We are committed to offering the highest level of security. As part of our commitment to security, our Pueblo West store is monitored with digital security cameras. Located in various places throughout the facility, you can be sure to know we record everything. The security of your items is a top priority for us, but we do need your help to succeed. All our locations have a gate code that is unique to each customer and is logged on our computer. We ask that you NOT give out your gate code to anyone. Our Pueblo West location will have on site staff both day and night; we check locks on units at various times during the day and night. We take additional security steps not disclosed, for the protection of your property.
Are there any items that I am NOT able to store?
Liquids, explosives, flammable liquids, toxic materials and perishables. Lessee shall not keep or have on or around the Premises any item of a dangerous, flammable or explosive nature that might unreasonably increase the risk of fire or explosion on or around the Premises or that might be considered hazardous by any responsible insurance company. Lessee shall not keep or have on or around the Premises any illegal items, materials or substances. Lessee will not store asbestos or asbestos products or any other products or materials in violation of city, county or state law/federal law. DO NOT STORE FOOD OR DRIED GOODS AT THIS FACILITY.
Does there have to be someone in the office to let me through the security gates?
No. At the time of signing your lease, you will be given your own security pass code that will allow you access to your unit during normal access hours. Gate hours are 6am to 10pm every day including holidays. Arrangements can be made through management for access other than normal gate hours.
Do you have handcarts and dollies available at your facility?
Yes, but only at our Pueblo West location. You are welcome to use our complimentary carts to move in. You can also contact management concerning staff assistance unloading heavy items into your unit. This facility also has equipment for unloading extremely heavy items. Prior notice must be given to management for the use of staff or equipment (staff are the only person(s) allowed to operate heavy equipment). Management will be able to advise you of any restrictions concerning staff or equipment use.